Jump to content

  •  


   
Where Flight Simulation Enthusiasts Gather from Around the World!

There have been 488 of your fellow community members and guests in the forums and elsewhere on AVSIM within the last 15 minutes!

SUBMIT YOUR NEWS TO AVSIM

HOT SPOTS:
 rarrow.gif What's new in the Library
rarrow.gif The Market Place!

rarrow.gif What's New In the Market

rarrow.gif What's Popular In the Market

rarrow.gif Member Blogs

rarrow.gif AVSIM Social Groups - NEW!

rarrow.gif Member Reviews
rarrow.gif Bargain Hunters Forum
rarrow.gif Classified, Want, Swap Ads

rarrow.gif AVSIM Team Speak System - NEW!

rarrow.gif Video Library
rarrow.gif Live Video Streaming
rarrow.gif Image Gallery
rarrow.gif Community Links Library
rarrow.gif Tutorials

rarrow.gif FS9. FSX & P3D CTD Guide

rarrow.gif FSX / P3D Configuration Guide

rarrow.gif AVSIM Publications 



Simulation's Premier Resource!

AVSIM is a free service to the flight and simulation communities. Please help us keep it that way. Donate what you can today! Thank you for your support!




AVSIM Market Place
Featured Products!








. . .
Photo
- - - - -

IRIS Simulations = BAD CUSTOMER SERVICE


  • Please log in to reply
52 replies to this topic

#1 VegaSS

VegaSS

    Member

  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!

Posted 03 April 2011 - 11:47 AM

I hope that someone from IRIS Simulations catches this. I purchased the IRIS Diamond Star 5 days ago and attempted to download it onto my FSX. There is a problem with the download that I recieved, which is no big deal, I know this happens sometimes. The problem is, I paid $30 for this thing and have made repeated, very respectful, request via their "support tickets" to ask for a clean download, only to by ignored. I was, and still am, very excided to fly this plane and am not even requesting my money back, I just want the plane to work. What's wrong with the plane? Well, I have strange "floating parts" going all around and through different parts of the plane and the cockpit. I can't even see the panel due to a wing going through the cockpit between the seat and the panel. I understand that problems happen, but this is unexceptable. I have never had problems like this downloading from other vendors. With being ignored by IRIS customer service, it is no wonder that they have closed their support forums too. I picked this plane over the new Carenado Baron of all things!! I will never make that mistake again! Other venders that I have purchased from, i.e. flight1, carenado, PMDG and many others have been great, but no IRIS. I would warn anyone here to purchase from IRIS with caution, as you may or may not get a good download, but you most CERTAINLY will not get any help if something goes wrong. Nor will you recieve your money back.

Help AVSIM continue to serve you!
Please donate today!

#2 VegaSS

VegaSS

    Member

  • Topic Starter
  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!

Posted 03 April 2011 - 11:54 AM

WOW!! Now I've even just realized that they have cut the prices of their products in HALF!! What's going on with these guys? I really feal like I got screwed now.:(

#3 dmaher

dmaher

    BayTower

  • Commercial Member
  • 1,306 posts
  • Joined 12 Years and 8 Days Ago.
  • Gender:Male

Posted 03 April 2011 - 12:09 PM

What's wrong with the plane? Well, I have strange "floating parts" going all around and through different parts of the plane and the cockpit. I can't even see the panel due to a wing going through the cockpit between the seat and the panel.

I don't think this is a download problem :( It's a general sim problem that's been discussed here a lot.I'd try searching the AVSIM forum, or maybe someone can describe the solution. :(

#4 Kosta

Kosta

    Member - 8,000+

  • Members
  • 9,086 posts
  • Joined 10 Years, 8 Months and 15 Days Ago.
  • Gender:Male
  • Location:Vienna
  • My PC
  • My Simulator

Posted 03 April 2011 - 12:16 PM

Apart from FSX problem, good too know about yet another bad developer who gives no support to his customers...

#5 VegaSS

VegaSS

    Member

  • Topic Starter
  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!

Posted 03 April 2011 - 12:16 PM

I don't think this is a download problem http://forum.avsim.net/public/style_emot... It's a general sim problem that's been discussed here a lot.I'd try searching the AVSIM forum, or maybe someone can describe the solution. http://forum.avsim.net/public/style_emot...

I do hope that you're right dmaher. It still wouldn't hurt for IRIS to give me a heads up. :(

#6 meshman

meshman

    100% all natural

  • Members
  • 1,830 posts
  • Joined 9 Years, 10 Months and 25 Days Ago.
  • Gender:Male
  • Location:In a cave!
  • My PC
  • My Simulator
  • About Me

Posted 03 April 2011 - 12:17 PM

Downloads are not "bad", they are either good or corrupt. If you had a corrupt download it would not extract and the installer would not work. A good download will extract and install. What happens once the file is installed is 99% of the times system-specific. If you have an installed product that looks a little unusual there could be a number of issues. Video card, drivers, shader file modifications, edits to the FSX.cfg file and so on.While your "warning" may or may not be valid, it would be a safe guess that your problems are related to your particular FSX setup. Blaming a developer for that does no one any good, especially the developer.If you post a screen shot of what you are seeing other members may be able to point you in a direction towards a fix. Systems specifications would also be a good thing to list.FWIW, I purchased three airplanes from Iris during their Holiday sale late last year. Two out of the three work. The third, the Diamond Star, crashes FSX whenever it's selected. I'll be switching to Win7 from XP soon so I'll see if that cures the planes problems. If not I will contact the developer and hope some type of solution can be found. But as an inactive developer I can say that expecting any developer to be able to diagnose any and all hardware or software problems can be asking for a little too much. Even Microsoft can't get all things to work right, so why are developers suppose to be the gurus?

#7 dusty_sourdough

dusty_sourdough

    Member

  • Members
  • 284 posts
  • Joined 5 Years, 6 Months and 10 Days Ago.
  • Gender:Male
  • Location:Alaska

Posted 03 April 2011 - 12:53 PM

I believe these fellas are still in the recovery phase down under, and along with that, their ability to communicate is compromised.You did hear or know about what happened there?It does take time..a lot of time..to recover from epic natural and un-natural disasters.I have received nothing but prompt and top notch help/service from David in the past.That was before having their butts kicked by the storms.Extending grace is something that would be go a long way.

#8 Andydigital

Andydigital

    Member - 2,000+

  • Members
  • 2,529 posts
  • Joined 6 Years, 8 Months and 7 Days Ago.
  • Gender:Male
  • Location:Cheshire, UK
  • My PC
  • My Simulator

Posted 03 April 2011 - 12:54 PM

Do you have SP2, Acceleration or the Gold edition installed for FSX? If not then you need to install SP2 as a minimum, many third party aircraft exhibit this kind of broken up model problem if you are using the original DVD release of FSX or only have SP1 installed. You would also need to reinstall the service packs again if you have run a repair install of FSX at some point.Another thing that could be an issue is the graphics card in your PC may not have enough memory, so please post your specs so we can advise.

#9 Paul J

Paul J

    Member - 5,000+

  • Members
  • 5,897 posts
  • Joined 8 Years, 8 Months and 16 Days Ago.
  • Gender:Male
  • Location:Oh, a few miles north-east of Toronto
  • Interests:Pirating, Smuggling, Gun-running, Pillaging, Booze...
  • My PC
  • My Simulator
  • About Me

Posted 03 April 2011 - 01:10 PM

...and/or have you been trying Bojote's Shader v3 mod lately?

#10 VegaSS

VegaSS

    Member

  • Topic Starter
  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!

Posted 03 April 2011 - 03:05 PM

I will do my best to post a pic of what I'm seeing, I've never done it, so not sure how to "capture" the shot. As far as my system, I've been flight simming for years. I've had all the same problems everyone has had with FSX in general. As far as what I'm running, i7 920 bloomfield, and invidia 295 video card. I won't go into everything, this computer is pretty damn good, I build them myself. I have no problems running any other aircraft, some of which would be procieved as much more complex than the Diamond, I'm sure. I am running win 7 also, never had an issue, and all my service packs are up to date. I'm not trying to bash IRIS, they look as though they make a great product, and if they are experiencing problems right now, I didn't know, I don't live in the avsim forums. I can and have to go off of my "first impressions" though, as you all would. This isn't personal to me, it's buisness. They wern't too busy to except my payment, all I ask in return is for them to contact me back and give me some insight on rather it's on my end or maybe theirs. Their site says that they usually contact back in 24-48 hrs, it's been about 6 days now. If anyone has had any issues with this plane before, I'm surley up to any sugestions. The flight sim community is great, and I know everyone here is just trying to help, I do apprietiate it, that's why I'm here.

#11 Inactive Member_bstolle_***

Inactive Member_bstolle_***
  • Guests
  • Joined 44 Years, 3 Months and 24 Days Ago.

Posted 03 April 2011 - 03:13 PM

As Paul has already asked; have you applied the Bojote shader mod or made any other cfg change?Suggest to delete the fsx.cfg and let FSX build a new one to check if the problem is still there.

#12 VegaSS

VegaSS

    Member

  • Topic Starter
  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!

Posted 03 April 2011 - 03:36 PM

As Paul has already asked; have you applied the Bojote shader mod or made any other cfg change?Suggest to delete the fsx.cfg and let FSX build a new one to check if the problem is still there.

I havn't downloaded any shader mods or made any cfg changes. I'm trying to get a shot for you guys, but the forum won't take the type of file it is. Screenshots are not my forte.

#13 Superpilotv2

Superpilotv2

    Member - 2,000+

  • Members
  • 2,980 posts
  • Joined 3 Years, 7 Months
  • Gender:Male
  • Location:Somethere near EDSB - Germany
  • Interests:Flying with fs arround the world -of course^^
    Sailplane flying and Fotography

Posted 03 April 2011 - 03:44 PM

I believe these fellas are still in the recovery phase down under, and along with that, their ability to communicate is compromised.You did hear or know about what happened there?It does take time..a lot of time..to recover from epic natural and un-natural disasters.I have received nothing but prompt and top notch help/service from David in the past.That was before having their butts kicked by the storms.Extending grace is something that would be go a long way.

Yeah, give them a chance to get everything right there.To the OP: I would say to blame the developer cause something doesn´t work as it should is failrly easy. You should do as the others advised and thest whether the problem still occures. After you´ve done everything you cold do to fix this problem and it still occures, then you can begin to blame the developer. But doing it right away without any attempts to fix it is just miserable.Btw. I bought two of their planes, the F-16 and the A-10, in the 5$ christmas sale and they work like a breeze. Nothing corrupted or something else. Do you have both FSX service packs installed, if not it will fail.

#14 VegaSS

VegaSS

    Member

  • Topic Starter
  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!
  • My PC
  • My Simulator

Posted 03 April 2011 - 03:57 PM

Yeah, give them a chance to get everything right there.To the OP: I would say to blame the developer cause something doesn´t work as it should is failrly easy. You should do as the others advised and thest whether the problem still occures. After you´ve done everything you cold do to fix this problem and it still occures, then you can begin to blame the developer. But doing it right away without any attempts to fix it is just miserable.Btw. I bought two of their planes, the F-16 and the A-10, in the 5$ christmas sale and they work like a breeze. Nothing corrupted or something else. Do you have both FSX service packs installed, if not it will fail.

Ok, let me first say, if you read my OP, I'm not blaming IRIS for a bad product, nor am I blaming them for my product no working. I've seen their work, I've followed their work, and it's great. I'm just not happy with the lack of response back after contacting them. I don't have a problem with them. It would be just like if you bought a new corvette. You know the car is great do to it's history, but if YOURS doesn't work properly, you just want to know why, so you can enjoy it. That's all. Ok, so again, I'll try and get the pic up. wish me luck. :(

#15 fisheye

fisheye

    fisheye

  • Members
  • 150 posts
  • Joined 10 Years, 5 Months and 14 Days Ago.
  • Gender:Male

Posted 03 April 2011 - 04:05 PM

I hope that someone from IRIS Simulations catches this. I purchased the IRIS Diamond Star 5 days ago and attempted to download it onto my FSX. There is a problem with the download that I recieved, which is no big deal, I know this happens sometimes. The problem is, I paid $30 for this thing and have made repeated, very respectful, request via their "support tickets" to ask for a clean download, only to by ignored. I was, and still am, very excided to fly this plane and am not even requesting my money back, I just want the plane to work. What's wrong with the plane? Well, I have strange "floating parts" going all around and through different parts of the plane and the cockpit. I can't even see the panel due to a wing going through the cockpit between the seat and the panel. I understand that problems happen, but this is unexceptable. I have never had problems like this downloading from other vendors. With being ignored by IRIS customer service, it is no wonder that they have closed their support forums too. I picked this plane over the new Carenado Baron of all things!! I will never make that mistake again! Other venders that I have purchased from, i.e. flight1, carenado, PMDG and many others have been great, but no IRIS. I would warn anyone here to purchase from IRIS with caution, as you may or may not get a good download, but you most CERTAINLY will not get any help if something goes wrong. Nor will you recieve your money back.

I think that this is jumping the gun with David because I have bought everything he has built and am very satisfied. I don't know what the problems you are facing are but I am sure that someone here will be able to help. Have you tried to use his email address to send a personal message, that always worked for me. IRIS - David Brice [mailto:davidb76@hotmail.com.au] I know that David will make things right, he always has. fisheye

#16 mjrhealth

mjrhealth

    Member

  • Members
  • 637 posts
  • Joined 7 Years, 2 Months and 1 Day

Posted 03 April 2011 - 04:13 PM

DX 10 preview, that is usually the problem. i though.

#17 shimedawg

shimedawg

    Member

  • Members
  • 56 posts
  • Joined 3 Years, 10 Months and 19 Days Ago.

Posted 03 April 2011 - 05:22 PM

DX 10 preview, that is usually the problem. i though.

I agree. I remember reading of similar issues on another aircraft and DX10 preview was to blame.Many people tend to forget about this, and there are a bunch of FSX aircraft not DX10 compatible.

#18 VegaSS

VegaSS

    Member

  • Topic Starter
  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!

Posted 03 April 2011 - 05:34 PM

I agree. I remember reading of similar issues on another aircraft and DX10 preview was to blame.Many people tend to forget about this, and there are a bunch of FSX aircraft not DX10 compatible.

So it's possible that it's win 7? It does come with DX10 right?

#19 ubersu

ubersu

    Member - 1,000+

  • Members
  • 1,839 posts
  • Joined 9 Years, 4 Months and 24 Days Ago.
  • Gender:Male

Posted 03 April 2011 - 05:44 PM

So it's possible that it's win 7? It does come with DX10 right?

Win7 has the DX10 files, yes. DX9 is also supported via the same libraries. Try turning the DX10 preview function in FSX off...DJ

#20 JSkorna

JSkorna

    Member - 8,000+

  • Members
  • 22,861 posts
  • Joined 11 Years, 5 Months and 5 Days Ago.
  • Gender:Male
  • Location:Warren, Michigan

Posted 03 April 2011 - 05:47 PM

So it's possible that it's win 7? It does come with DX10 right?

No, the problem is not because of Win 7.

#21 rcbarend

rcbarend

    Member - 1,000+

  • Members
  • 1,551 posts
  • Joined 12 Years, 1 Month and 15 Days Ago.

Posted 03 April 2011 - 08:58 PM

Apart from FSX problem, good too know about yet another bad developer who gives no support to his customers...

From someone visiting these forums for so long, and with so many posts, I would have expected a more balanced reaction.You should know better then to react this way to a post of one user to conclude this is "a bad developper that gives no support".That said, to the OP:- Sorry, I can't help with your problem.- Starting a thread with accusing a business of "BAD CUSTOMER SERVICE", because they don't react to your problem ticket, isn't helping if you don't know WHY you get no response.To give you one example: I'm a freeware designer, and I strive to support my freeware stuff a best as I can. As many people know. However, it happened to me dozens of times that when I'm trying to react to a support question, my Email reply gets flushed by the adressee because of his (or his ISP's) Email spamfilters. I'm not saying one way or the other if this applies here, but it's a possibility you should consider.- To feel "screwed" because a business has occasional price-actions (half-price, or 5$-actions) is really the limit. Do you also complain if your supermarket has a product on sale the week after you bought it ???Just some observations about this thread ...Nothing to do with IRIS Simulations as such, but just my rant about yet another of many examples of what people write on FS forums these days without thinking twice.By the way: no reader has to agree with my reply, but at least I've thought about it before writing it :)Rob

#22 VegaSS

VegaSS

    Member

  • Topic Starter
  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!

Posted 03 April 2011 - 09:24 PM

From someone visiting these forums for so long, and with so many posts, I would have expected a more balanced reaction.You should know better then to react this way to a post of one user to conclude this is "a bad developper that gives no support".That said, to the OP:- Sorry, I can't help with your problem.- Starting a thread with accusing a business of "BAD CUSTOMER SERVICE", because they don't react to your problem ticket, isn't helping if you don't know WHY you get no response.To give you one example: I'm a freeware designer, and I strive to support my freeware stuff a best as I can. As many people know. However, it happened to me dozens of times that when I'm trying to react to a support question, my Email reply gets flushed by the adressee because of his (or his ISP's) Email spamfilters. I'm not saying one way or the other if this applies here, but it's a possibility you should consider.- To feel "screwed" because a business has occasional price-actions (half-price, or 5$-actions) is really the limit. Do you also complain if your supermarket has a product on sale the week after you bought it ???Just some observations about this thread ...Nothing to do with IRIS Simulations as such, but just my rant about yet another of many examples of what people write on FS forums these days without thinking twice.By the way: no reader has to agree with my reply, but at least I've thought about it before writing it :)Rob

Fair enough Rob, we are all entitled to our opinions, and considering the difference between freeware and payware, well, that's self explainatory. I don't always expect my freeware downloads to work, and if they don't, they are free, no harm done. A business is a business though, and I would expect ANY business to come through when I have a possible problem with a product in which they sold to me, as I'm sure you would also, or do you just prefer to be walked on and through your money away. When I'm spending my hard earned cash on something, particularly from a reputable developer, sorry, I expect some respectable service. That just comes with choosing to start a business of any kind, it's called accountability. I don't regret my post, because, as far as I'm concerned, this has been POOR customer service. At this point, it dosn't matter if it's my computer or a corrupt file, it's the fact that they havn't responded. This isn't the first post on here in which IRIS has been accused of poor service, look it up. And by all means, if there is a serious problem going on in Australia that is causing this, then I appologize. Unfortunatley, I don't live in Australia, and don't have the slightest idea.

#23 niyoko

niyoko

    Member

  • Members
  • 361 posts
  • Joined 5 Years, 4 Months and 9 Days Ago.
  • Gender:Male
  • Location:RJSK to RJSS
  • Interests:avsim

Posted 03 April 2011 - 09:51 PM

I hope that someone from IRIS Simulations catches this. I purchased the IRIS Diamond Star 5 days ago and attempted to download it onto my FSX. There is a problem with the download that I recieved, which is no big deal, I know this happens sometimes. The problem is, I paid $30 for this thing and have made repeated, very respectful, request via their "support tickets" to ask for a clean download, only to by ignored. I was, and still am, very excided to fly this plane and am not even requesting my money back, I just want the plane to work. What's wrong with the plane? Well, I have strange "floating parts" going all around and through different parts of the plane and the cockpit. I can't even see the panel due to a wing going through the cockpit between the seat and the panel. I understand that problems happen, but this is unexceptable. I have never had problems like this downloading from other vendors. With being ignored by IRIS customer service, it is no wonder that they have closed their support forums too. I picked this plane over the new Carenado Baron of all things!! I will never make that mistake again! Other venders that I have purchased from, i.e. flight1, carenado, PMDG and many others have been great, but no IRIS. I would warn anyone here to purchase from IRIS with caution, as you may or may not get a good download, but you most CERTAINLY will not get any help if something goes wrong. Nor will you recieve your money back.

Woah, it does sounds like you have a problem there. Apon reading your later past VegaSS I did see that you are not putting any blame on the product but on the customer service. It sounds a lot like there is something with your PC or FSX that are causing this. Otherwise there might be more people seeking support for the same issue that you could refer to.In regards to the opening post, I have to step back and wonder if such a negative public announcement was needed. One slow response from customer service and automatically IRIS has "BAD CUSTOMER SERVICE"? I might be getting into semantics, but maybe posting a "heads-up" post about your current situation would be better. There are plenty of people that have received great service, making one time not garner as bad of a title as you are giving them.I don't know why IRIS is being slow to respond to your email in this case, but I do hope you find an answer. There are many great fellow flight sim players here on this forum that would be glad to help if you ask (And include pictures, haha :( ).Good luck on your search for a solution. Let us know if you got your problem resolved. :(

Apart from FSX problem, good too know about yet another bad developer who gives no support to his customers...

Can we really put them into that pile for just this post, or is there a long list? :( Put I would say that having closed their forum and resorted to a ticket system doesn't make a good community for customers to share their feelings, problem, and fixes for a product.

#24 VegaSS

VegaSS

    Member

  • Topic Starter
  • Members
  • 218 posts
  • Joined 4 Years, 8 Months and 28 Days Ago.
  • Gender:Male
  • Location:Henderson, NV
  • Interests:Flying
    Muscle Cars
    My Family!
  • My PC
  • My Simulator

Posted 03 April 2011 - 10:51 PM

Woah, it does sounds like you have a problem there. Apon reading your later past VegaSS I did see that you are not putting any blame on the product but on the customer service. It sounds a lot like there is something with your PC or FSX that are causing this. Otherwise there might be more people seeking support for the same issue that you could refer to.In regards to the opening post, I have to step back and wonder if such a negative public announcement was needed. One slow response from customer service and automatically IRIS has "BAD CUSTOMER SERVICE"? I might be getting into semantics, but maybe posting a "heads-up" post about your current situation would be better. There are plenty of people that have received great service, making one time not garner as bad of a title as you are giving them.I don't know why IRIS is being slow to respond to your email in this case, but I do hope you find an answer. There are many great fellow flight sim players here on this forum that would be glad to help if you ask (And include pictures, haha http://static.avsim.net/forum/public/sty... ).Good luck on your search for a solution. Let us know if you got your problem resolved. :smile:Can we really put them into that pile for just this post, or is there a long list? http://forum.avsim.net/public/style_emot... Put I would say that having closed their forum and resorted to a ticket system doesn't make a good community for customers to share their feelings, problem, and fixes for a product.

Ok, I'll say, maybe, I was a little harsh at the beginning. As I've said, I'm sure they are a great company. I really do want to fly this plane, being a pilot myself and enjoying the DA40 was the whole reason I felt this plane was a great choice. But enough of the blame, I'll gladdly take any advice. I appologize for not getting the pics, I seem to have no idea how to get them posted on here, I've been trying. :( Also, I'm not running DX10, I still have an older DX9 card, it's a GTX260, not 295 as I thought, my bad. Without any pictures, I can tell you, the plane is in tact, it's just that there are extra parts going through the fuselage in vertical and horizontal directions, like an extra wing, and an extra vertical stablizer sticking out the nose of the aircraft. It's the craziest looking plane you ever did see. :( I'm no software expert, but I've never had this happen before. I run some pretty good planes, so I don't think it's the card. I don't want anyone to think I'm an A-whole, just want this great little plane to work, and just wish IRIS could maybe help me out. that's all. Aside from what you may gather from my original post, I have been very polite with the tickets, and with my direct e-mail.

Put I would say that having closed their forum and resorted to a ticket system doesn't make a good community for customers to share their feelings, problem, and fixes for a product.

I do think that them having their forum open would have been a GREAT help, I think that is some of my frustration. I always liked the way you could go to flight1's forums for support on their products. Having to come to AVSIM is not my first choice.

#25 rservice

rservice

    Member

  • Members
  • 590 posts
  • Joined 10 Years, 5 Months and 1 Day
  • Gender:Male
  • Location:Canada

Posted 04 April 2011 - 01:00 AM

Ok, I'll say, maybe, I was a little harsh at the beginning. As I've said, I'm sure they are a great company. I really do want to fly this plane, being a pilot myself and enjoying the DA40 was the whole reason I felt this plane was a great choice. But enough of the blame, I'll gladdly take any advice. I appologize for not getting the pics, I seem to have no idea how to get them posted on here, I've been trying. http://forum.avsim.net/public/style_emot... Also, I'm not running DX10, I still have an older DX9 card, it's a GTX260, not 295 as I thought, my bad. Without any pictures, I can tell you, the plane is in tact, it's just that there are extra parts going through the fuselage in vertical and horizontal directions, like an extra wing, and an extra vertical stablizer sticking out the nose of the aircraft. It's the craziest looking plane you ever did see. http://forum.avsim.net/public/style_emot... I'm no software expert, but I've never had this happen before. I run some pretty good planes, so I don't think it's the card. I don't want anyone to think I'm an A-whole, just want this great little plane to work, and just wish IRIS could maybe help me out. that's all. Aside from what you may gather from my original post, I have been very polite with the tickets, and with my direct e-mail.I do think that them having their forum open would have been a GREAT help, I think that is some of my frustration. I always liked the way you could go to flight1's forums for support on their products. Having to come to AVSIM is not my first choice.