28 replies to this topic

[craig89]

Paul,I do understand where you are coming from here and I feel it is more as if PMDG have increased their own revenues from the NGX and after investing some time to make sure things went smoothly for their -600/700 launch have decided to essentially take time out, which as noted on this forum by various people.As much work as I understand they may have put into their product - they are a business and with that come obligations not to us but business partners, now it would be extremely different if it were the other way around.I re-iterate I am not attacking PMDG nor slating in any way but with business, comes Responsibilities and yes have time off but you don't leave 'business partners' - in which MCPhat could be described as in this circumstance - in the dark, it's just bad business.N.B. It isn't so much about spending time with families - with the advent of Blackberry, iPhones etc, it only takes a minute to send an e-mail...

[voodoo101]

Paul, I understand your point. There is never a reason for service to be unprofessional and I would never say that PMDG are unprofessional. But that has never stopped companies failing on providing good customer service. There have been a lot of companies that have released excellent products in the past but failed on the support side and have been never seen again. I would hate this to happen to PMDG. When people talk of an NGX for FSX they talk of two major players but there is a third. With the third company I have only ever seen bad comments in forums and although there product was ground breaking at the time, their poor customer service made it vanish onto obscurity. For the sake of a bit of time updating people on a forum, not quoting expected release dates, would put peoples minds at rest. PMDG has produced a marvelous product and fine tuned it with hot fixes and updates but by the look of the forums seem to be producing a bit of animosity for not answering what would seem simple questions.Dylan, I also understand your point and I, along with many other people on this forum do understand that the PMDG staff deserve to spend time with their families and wish Roberts father well, however PMDG is a business and are selling their products to make money. These are not freeware addons in which case they could do the work as and when. People have paid for their products and as such become customers. When customers are not happy with a product or service they have paid for, they have a right to voice their opinions and ask questions. If PMDG do not wish to answer the questions then that is within their rights however it will cause the reaction you are seeing on the forums. Once again, an update on the progress of these items would stop this and show that the paying customers are being listened to. They do not have to go into detail or give expected release dates but just a simple "yes we are still working on the SDK and the problems with McPhat liverys" or "No we are not doing anything else with the 737NGX and are putting all or resorces into the 777"Please note that I am not PMDG bashing here as I think that they have build a wonderful addon and without such companies pushing the boundaries then I think FSX would have been dead in the water. I have not yet purchased the NGX as I am waiting until the core is stable and I can get the FS2Crew addon, but I can't do that until the SDK is released. I am also looking forward the the upcoming 777 which I will be purchasing. I would hate to lose PMDG over something as simple as a couple of updates.

[Tabs]

Legal issues involving our company are not something that's up for debate on the forum, sorry.

[rsrandazzo]

Gentlemen,I am going to be even more blunt than usual here:  Some of the posts above are so woefully ignorant of facts that the posters should be banned just for voicing an opinion on a topic about which they know absolutely nothing.As Ryan has already stated, we are not going to discuss the state of matters that pertain to contracts, agreements or legal affairs in this forum.  (Why?  Because when it comes to legal issues the only opinions that matter are mine and our legal counsel's...  period.)That being said:  PMDG has bent over backward to help the folks at "McPhat" get up and running.  I have spent thousands of dollars ensuring that they can support the NGX line without running into problems with our licensees above and below us in the food chain.  In spite of this, we have been ignored, ridiculed, disregarded and, at the latest, misrepresented in a fashion that borders on flagrant dishonesty.I have tried folks- but when you get treated as we have- even my patience hits a limit.My hope is that another, more professionally run texture artist will appear on the scene who can produce such high quality work without the self centered hysteria.Those of you who know me will note that I *very* rarely say anything negative about other developers in this community because I am a STRONG believer that a healthy community is in the best interest of ALL of us...  I have even found nice things to say about individuals who have blatantly lied and/or stolen in their dealings with PMDG....   So you should take that as an indication of just how fed up I am with the Bravo Sierra surrounding the wasted time and energy trying to get McPhat into the game.So before anyone goes of running their mouth with ignorant, uninformed crap- take a moment to think through the fact that you are completely unaware of 95% of what goes on in the background.  This is a business operation- and sometimes the fantastical ideas of dreamers don't mesh well with the cold, hard reality of business.  Welcome to my world....