Another failed registration

[EasyE 7]

Hello Ray and JD. I recently had to disconnect all of my hardware and shutdown FSX for a period of time to return to school out of state. Upon return five months later, I needed to reinstall RCv4 and need a new key. It has been about a day and a half and still no response. I sent an email to the help desk with a screen shot of the registration GUI this morning and figured popping up here wouldn't hurt either. Any help you can give Ray would be appreciated. Thanks.

[Bob Scott 7,716]

It's not working for me, either.  Have made multiple attempts starting three days ago.

Is there anyone besides JD who can generate a key for us?  Ray Proudfoot perhaps?

 

spar76-at-gmail-dot-com

-262469161!Robert!Scott

 

Regards

[Bob Scott 7,716]

OK, the logjam seems to have just broken...I just got a flurry of registration e-mails for the multiple backlogged requests.

 

Time for me to fly...

 

Cheers

[EasyE 7]

After making my post about two hours ago, I retried my registration using the "no spaces" idea. Ten minutes later I received my success email.

[Ray Proudfoot 8,930]

Gents,

 

I'm pleased your keys have come through. Although I do have the capability to generate keys I have been instructed by JD not to since I can't validate purchases.

 

I'm sorry if this seems inconvenient but only JD can do this. The process usually works smoothly but sometimes for reasons unknown there are occasional blips.

[ohsirus 241]

I submitted my key request earlier and still nothing back. I was hoping it would autogenerate a reply.

[ronzie 21]

I submitted my key request earlier and still nothing back. I was hoping it would autogenerate a reply.

Sometimes the user list is delayed getting to the registration system from Digital River-SWREG. When did you order?

 

Your e-mail address must match the e-mail address used for ordering. You should get some answer from jdtllc.com within a business day if not a half hour or so. Be sure jdtllc.com is allowed through your ISP and PC spam filters. Check your spam e-mail folders.

 

jd monitors requests on that system daily. Occasionally there are ISP problems that handle that traffic as well.

[ohsirus 241]

Sometimes the user list is delayed getting to the registration system from Digital River-SWREG. When did you order?

 

Your e-mail address must match the e-mail address used for ordering. You should get some answer from jdtllc.com within a business day if not a half hour or so. Be sure jdtllc.com is allowed through your ISP and PC spam filters. Check your spam e-mail folders.

 

jd monitors requests on that system daily. Occasionally there are ISP problems that handle that traffic as well.

I sent the email yesterday, properly formatted and from the email I purchased it from some years ago, nothing in spam, maybe the system is froze.

[ronzie 21]

Per the pinned topic "If you need help" send your ordering e-mail address, product code (including any "-"), user name, plus any ordering information to:

 

jd@jdtllc.com

 

to catch his attention.

 

You can attach a screenshot of the registration screen to clarify things.

 

Make the subject registration help.