Disc not being read?

[TorranceR1 0]

Hi all, I am an owner of the PMDG 737NGX. I bought it in 2013, about February time and have used it without a problem, until recently.

 

I recently had to re install FSX due to PC problems. I re installed FSX without a problem and all addons except from the NGX. I then came to installing the NGX, which is the disc version. I put the disc into my disc tray and tried to install. It wasn't being read so I took it out and had a look at it. I gave it a rub with a cloth and tried again, only for the same result. Looking at the disc I do not see any big scratches only 1 or 2 small ones. Surely that isn't enough to make the disc unreadable?

 

So is there anything I can do about this, if so please leave a comment as all help is much appreciated!

 

Thanks, Robbie

[downscc 1,327]

Try it in a different disc drive.  I assume your wipes with cloth were radially, from center to edge, and not circular. Right?

 

It will take quite a bit of damage for the disc to stop working.  I'm not sure that there is anything you can do at this point if it's not working.

 

Full names in the PMDG forums please. Thank you.

[pete_auau 1,154]

As   Dan has suggested,  try putting  another disk  in your disk drive if it  reads  that disk  than you know its not your disk drive  causing the issue  and your ngx  disk is at fault. Other  than this  cant see  any other  solution other  than trying  to see if  you can get  another back up disk from where you had purchased  the original from

[PMDG777 231]

If it is the NGX disc that's the issue, you may want to contact aero soft support (I'm assuming that's where you got it?). They may be able to provide a replacement disc only for a reduced price. Nothing for certain though but they're generally good with support.