Is RC4 still active

[Bobsk8 12,489]

I sent them an email almost a week ago and never got a reply. Are they still in business? 

[Ray Proudfoot 8,905]

Did you send it to jd@jdtllc.com I have no reason to believe they're not in business.

 

Also sent you a PM with John's private address.

[Bobsk8 12,489]

Yes I did, but in the meantime I got Pro ATC X and it works great.  . 

[ronzie 21]

First line of support is community based here which includes some beta testers. You may get a quicker answer here. If not, then someone will alert jd.

[Bobsk8 12,489]

First line of support is community based here which includes some beta testers. You may get a quicker answer here. If not, then someone will alert jd.

 

 I purchased RC 4 some years ago, and then stopped flying FS due to work issues, and lost my copy of it in a move. . I just started flying again and was wondering if they had records of past sales.   

[ronzie 21]

Your user registration is filed under your original ordering/last user e-mail address if you had him update your records.

 

Send any information you have to jd@jdtllc.com requesting a user data update and a download link. Your ordering and current e-mail address, registered user name (first and last), and any other ordering information he can search for.

 

4.2 and 4.3 records still should be in his system.

[Bobsk8 12,489]

Your user registration is filed under your original ordering/last user e-mail address if you had him update your records.

 

Send any information you have to jd@jdtllc.com requesting a user data update and a download link. Your ordering and current e-mail address, registered user name (first and last), and any other ordering information he can search for.

 

4.2 and 4.3 records still should be in his system.

 

I just got a reply tonight from the email address that Ray Proudfoot posted, and they sent me a link to download it.  Thanks for the help.   

[Canuck55 0]

I reinstalled RC4 2 days ago at 1am Pacific. They responded with a new key 20 minutes later. I was impressed.

[blackforce 0]

well i been waiting for over a week now. to get a download link and also a new key.

[ronzie 21]

See my reply #6 if you are not sending in your request from your original ordering e-mail address.

 

Check you spam filters on your pc and isp e-mail services.

 

[kingm56 1,023]

I just reinstalled RC4 and received my key in less 48 hrs....

[ronzie 21]

blackforce;

 

Have you read the first few paragraphs in the help topic regarding automatic key delivery or information for manual handling?  You can send a manual request to jd@jdtllc.com and/or doug@jdtllc.com.