NTDLL.dll error, P3D

[rico101 0]

Hey all. First post so be gentle

Anyways, got P3D today along with the NGX for P3D. It worked but at one point, I decided to install some liveries. After installing a Delta -900 and two Southwest -800s with the PMDG Ops Center I started up my sim. It was in the loading screen with all the sudden "A fatal error occurred". I reinstalled P3D as well as every other addons I had for P3D. It worked so I thought let me try and re-install the liveries. I did again but to no avail. Upon reviewing my event viewer I found this

 

Faulting application name: Prepar3D.exe, version: 2.5.12945.0, time stamp: 0x55145f5e

Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f42c2

Exception code: 0xc0000005

Fault offset: 0x00040fb2

Faulting process id: 0x14038

Faulting application start time: 0x01d095e0e87b2cd0

Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v2\Prepar3D.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 2e30f4a7-01d4-11e5-bf18-8056f2981edc

Faulting package full name: 

Faulting package-relative application ID: 

 

It is pretty annoying and I just want to hop on vatsim and have a nice flight with the great features P3D offers. 

Thanks.

[Jim Young 2,356]

The AVSIM CTD Guide provides some probable causes for ntdll.dll errors.  For me, I could reproduce it 100% of the time with my overclock.  I had my overclock at 4.4GHz and changed it to 4.2GHz and the crashes went away.  I moved it back to 4.4GHz and the ntdll.dll crashes started again.  Probably had wrong voltages although I had them set to auto for my ASUS board which worked for JJ when he first promoted the board for ASUS a couple of years ago.  It might have also been a combination of high settings and the high overclock but think it is most likely just the overclock.

 

Best regards,

[rico101 0]

The AVSIM CTD Guide provides some probable causes for ntdll.dll errors.  For me, I could reproduce it 100% of the time with my overclock.  I had my overclock at 4.4GHz and changed it to 4.2GHz and the crashes went away.  I moved it back to 4.4GHz and the ntdll.dll crashes started again.  Probably had wrong voltages although I had them set to auto for my ASUS board which worked for JJ when he first promoted the board for ASUS a couple of years ago.  It might have also been a combination of high settings and the high overclock but think it is most likely just the overclock.

 

Best regards,

Thanks for the reply.

I don't have anything overclocked but I will make sure to check out the guide while waiting for PMDG to reply to make support ticket.

Ok so I deleted ASN for FSX from the dll.xml (don't know why it was there) and it worked! I am not going to close this topic yet as I am going to try and re-install the NGX and some liveries. I will report my findings

Alright it works! The dll.xml fix worked. Thanks firehawk for the swift and helpful reply!

[eo2527 0]

The AVSIM CTD Guide provides some probable causes for ntdll.dll errors.  For me, I could reproduce it 100% of the time with my overclock.  I had my overclock at 4.4GHz and changed it to 4.2GHz and the crashes went away.  I moved it back to 4.4GHz and the ntdll.dll crashes started again.  Probably had wrong voltages although I had them set to auto for my ASUS board which worked for JJ when he first promoted the board for ASUS a couple of years ago.  It might have also been a combination of high settings and the high overclock but think it is most likely just the overclock.

 

Best regards,

+1

[Jim Young 2,356]

I hope to have a new version of the CTD Guide up on AVSIM soon.  The new version will have more "how to images" which many like as they don't like to read everything I say.

 

Best regards,